General conditions of sale

IDENTIFICATION OF THE RESPONSIBLE FOR THIS WEBSITE

This website: https://www.x-sauce.com/ (henceforth, “Sitio Web”) is operated by

X-SAUCE

  • COMPANY NAME: X-SAUCE FACTORY SPORT S.L.
  • REGISTRED ADRESS: C/JUSTINA VELASCO MARTIN 8, 28292 GALAPAGAR, Madrid (España)
  • TAX IDENTIFICATION NUMBER:ESB78982881
  • CONTACT: Email info@x-sauce.com / Phone 91 028 99 84
  • COMMERCIAL REGISTRY DATA: Tomo: 44442 / Folio: 150 / Sec.: 1 / Hoja: M-783156

This document establishes the terms and conditions governing the purchase through the Website owned by X-SAUCE FACTORY SPORT S.L. (hereinafter, “THE COMPANY” or “X-SAUCE”), of the products and services offered therein (hereinafter, the “General Conditions of Sale” or “GCS”).

ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE:

By submitting an order through the Website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts. If you place an order on behalf of a legal entity, you declare that you have sufficient capacity to represent that legal entity and to accept these GCS.

Likewise, from the moment you place the order, after ticking the boxes on the purchase form, you accept and undertake to comply with these terms and conditions, without any reservations whatsoever. The present GCS replaces any other previous condition reflected in any other document.

Consequently, please read these GCS carefully before placing an order through the Website.

X-SAUCE has the right to review and modify these GCS at any time and without prior notice. However, such changes will have no effect on orders sent prior to the corresponding modification.

X-SAUCE has the right to revise and modify these T&Cs at any time and without prior notice. However, such changes shall have no effect on orders submitted prior to the corresponding modification.

PERSONAL DATA:

The information or personal data you provide will be processed in accordance with the provisions of the Privacy Policy of this Website. By using this Website, you declare that the information and data provided are true, accurate and correspond to reality.

RECTIFYING DATA INPUT ERRORS:

The information or personal data provided during registration on the Website, or during the purchase procedure, may be corrected through your customer profile at any time. In the event that payment has already been made and it is necessary to modify any data, please contact our Customer Service info@x-sauce.com

PURCHASE PROCESS:

The purchase process will be developed entirely in English and consists of several steps that are summarized below:

  1. Start the purchase order: You can choose to make the purchase as a guest or by registering on our website. If you choose the latter option, you must provide, among others, your name or company name, address and e-mail address, which must be true and accurate. To conclude the registration, it will be necessary for you to read and accept our “Privacy Policy” and our “Terms and Conditions of Use of the Website”. When you register you will be given a username and password (the “Credentials”) to access your personal account on the Website. You can change your details at any time by logging into your account. If you choose the guest mode, it is possible to retrieve the input data in case you want to register in the future. It is possible to purchase as a “guest”, without registration. Anyways it is possible to rescue the input data to the registry in the future.
  2. Formalization of the purchase order: To formalize the purchase, just add the products to the shopping cart and follow the steps to complete the order and formalize it. To formalize the purchase process, we used a secure external payment gateway owned by Banco Santander, which complies with the regulation PSD2. Once you have included the invoicing and shipping information and have proceeded with the payment, you will be informed of all the details of the order (including an order number). Please note that the Order Number is provided for reference purposes and in no case does it constitute confirmation by X-SAUCE of acceptance of the order. Placing an order means making an offer to purchase the products selected and included in the shopping basket in accordance with these terms and conditions. X-SAUCE reserves the right to accept such an offer at its sole discretion, and may only accept it in part, and if it does not do so for any reason, X-SAUCE will endeavor to contact you by email, telephone or post and will refund any amount you may have paid to it.
  3. Order Confirmation: In the event that X-SAUCE accepts your order and after having verified the availability of the product ordered, as well as the payment made, it will notify you by sending an order confirmation (the “Order Confirmation”). This Order Confirmation will be sent by e-mail and will be effective from the date of shipment.
  4. Shipping and delivery of the order:
    1. Shipping: Once the Order Confirmation has been received, X-SAUCE will send you the product(s) purchased through the Website, to the address indicated on the order form, which can not correspond to a post office box or public places, such as public roads, squares, stations, airports or other similar places. All orders are subject to product availability. If there are any difficulties in supplying products or if there are no items left in stock, we will refund any amount you may have paid. Additionally, the items offered through this Website are available for shipment in European Union. When international shipments are made, these shipments may be subject to import taxes, customs duties or additional taxes from the country of destination. Additional charges will be paid once the product arrives at the final destination. Clients are responsible for compliance with the laws of the country of destination. X-Sauce will have no responsibility for additional charges that may apply in the country of destination.

      You should know that some countries may require additional documentation before submitting articles. If the customer does not provide this information, this may cause delays in the order.

    2. Delivery: European delivery, will normally be made within approximately three to fifteen business days from the confirmation of the order (depending on each country of destination), at the postal address that you have included in the data of the order, except in case of force majeure. The delivery note will be sent together with the product(s). Products will be delivered through the intervention of TuryElectro Galicia S.L.:
      • Tax ID number: ESB36526275
      • Registered address: carretera Porriño-Salceda Km. 1 (Desvío Pol. A Granxa) A Casilla – Atios 36400 O Porriño (España)
      • Phone: 986912755
      • Mail: comercial.centro@turyelectro.com

      And the carrier is:

      SEUR, SA C/Gamonal 6 (28031), Madrid, España. dpo@seur.net

    3. The risk of the product will be at your expense from the moment of its delivery, so from that moment on you will be solely responsible for it. Notwithstanding the above mentioned, and in spite of having proceeded with its delivery, you will not acquire full ownership of the products until X-SAUCE receives full payment of all amounts due in relation to the same, including shipping costs that may be applicable

PRICE, PAYMENT METHODS AND INVOICING:

  • Price: All prices are available in EUROS. Prices will be those published on the Website at the time you place your order. All prices include Value Added Tax (VAT) in accordance with current legislation, however, depending on the territory of delivery, costs and taxes relating to shipping and processing of the order are excluded and, where appropriate, will be reported and added to the final price. Prices may change at any time, although possible changes will not affect orders for which we have already sent you an Order Confirmation.
  • Payment Methods:X-SAUCE a través del Sitio Web, acepta como formas de pago las siguientes:
    • CREDIT CARD:
      You can pay using debit or credit cards Visa, MasterCard, JCB, UPI y DISCOVER.
      Tarjetas NOT ACCEPTED: B2B y AMERICAN EXPRESS.
      Your credit card details are sent directly to the corresponding payment gateway for settlement with your bank.
      No one in X-SAUCE can have access to your credit card details, neither during the payment nor afterward.
      You will receive a charge from X-SAUCE on your bank statement. If your bank authorizes payment with your card, we will process your order.
    • PAYPAL
      Your details are sent directly to the corresponding payment gateway for settlement with your bank.
      No one in X-SAUCE can have access to your information, neither during the payment nor afterwards.
      You will receive a charge from X-SAUCE on your bank statement. If your bank authorizes payment with your card, we will process your order. BIZUM
    • BIZUM
      Your details are sent directly to the corresponding payment gateway for settlement with your bank.
      No one in X-SAUCE can have access to your information, neither during the payment nor afterwards.
      You will receive a charge from X-SAUCE on your bank statement. If your bank authorizes payment with your card, we will process your order.
  • Invoicing: You expressly authorize the X-SAUCE to issue the invoice in electronic format, which will be sent to the e-mail address you have indicated when registering on our website or during the purchase procedure and will be sent in English. Although you can inform us at any time of your wish to receive a paper invoice, in which case we will issue and send the invoice in that format.The electronic invoice will be stored in our servers for 5 years from the time it was sent to you by e-mail. In this way, you will be able to request it, in case of loss for example, through our customer service.

LEGAL GUARANTEE AND GENERAL RETURN POLICY:

As a consumer, you have the right to be protected for a period against existing defects or lack of conformity with the products:

This mandatory guarantee implies some rights that you can exercise:

Replacement / Reduction of the price / Termination of the contract

Replacement:

If the product is damaged or does not conform to the one you purchased, you can ask to have it replaced.

Reduction of the price and termination of the contract:

  • Reduction of the price
    -You may exercise this right when you cannot choose to have the replacement carried out and for those cases in which this has not been done within a reasonable period and without major inconvenience.
    -It will be proportional to the difference between the value of the non-defective or compliant product and the value of the defective or non-compliant product.
  • Termination of the contract
    -You cannot exercise this right if the lack of conformity is of minor importance.
    -For the rest of the cases, you will be able to exercise it when you cannot choose the replacement and for those cases in which these would not have been carried out within a reasonable time and without major inconveniences.
  • How long do I have these rights? New Products: 30 days of margin since the order was placed.
  • How do I exercise them? You should contact us through the following email info@x-sauce.com or by calling the phone 0034 910 289 984 where we will tell you how to proceed.
  • Keep in mind that: You must inform us of the defect or lack of conformity within 30days of becoming aware of it, as you will be responsible for any damages caused by the delay in your communication. However, you maintain the rights mentioned above.
  • It is understood that the product does not present any defect or is in conformity with the purchased one, provided that:
    -It conforms to the description made by X-SAUCE and has the qualities indicated on this Website.
    -And, it presents the quality and performance normally expected from a product of the same type, taking into account the nature of the product and, where appropriate, the public statements on the specific characteristics of the products that we may have made.
    .

CUSTOMER SERVICE:

In any case, for any incident or complaint you can send an email to the address info@x-sauce.com

CORPORATE LIABILITY:

X-SAUCE shall not be liable for (i) losses not attributable to any breach by it, (ii) business losses (including loss of profit, income, profits, contracts, data or unnecessary expenses incurred), (iii) indirect or consequential losses that were not reasonably foreseeable by both parties at the time the contract for the purchase of the products was made.

Nothing in these conditions limits or excludes our liability for misrepresentation, death or personal injury attributable to our negligence or willful misconduct.

In addition, our liability in respect of any product purchased from our website shall be strictly limited to the purchase price of that product.

Please note that this has no effect on your statutory rights as a consumer under the terms of the Regulation, nor on your right to return products under clause 8.

WRITTEN COMMUNICATIONS:

Applicable regulations require that some of the information or communications we send you be in writing. By using this Web Site, you agree that most such communications with X-SAUCE will be electronic. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that X-SAUCE sends to you electronically comply with the legal requirements to be in writing. This condition shall not affect your statutory rights.

NOTIFICATIONS:

The notifications that you send to X-SAUCE should be sent ideally through our e-mail info@x-sauce.com . In accordance with the provisions of clause 11 above and unless otherwise stipulated, X-SAUCE may send you communications either by e-mail or to the postal address you provided when placing an order.

Notifications shall be deemed to have been received and properly made 24 hours after an e-mail has been sent, or 3 days after the postmark date of any letter. In order to prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it was properly addressed, stamped and delivered to the post office or a post box and, in the case of an email, that it was sent to the email address that you had specified when placing the order.

TRANSFER OF RIGHTS AND OBLIGATIONS:

In the event of purchase through this Website, these GCS are binding on both you and X-SAUCE, as well as on the respective successor and assigns.

You may not transfer, assign, encumber or in any other way transfer your contractual position or any of the rights or obligations arising therefrom in your favor or for you, without having obtained the prior written consent of X-SAUCE.

ONLINE DISPUTE RESOLUTION PLATFORM:

In accordance with Article 14 of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the resolution of consumer disputes online amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, consumers have access to an Online Dispute Resolution Platform, which can be accessed via the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show&lng=ES https://ec.europa.eu/consumers/odr/main/?event=main.home2.show&lng=ES

PARTIAL NULLITY

If any of these GCS are declared null and void by a final decision of the competent authority, the remaining terms and conditions will remain in effect, without being affected by such declaration of nullity, and the null or void clause will be replaced by another that can be assimilated to the previous one in the most appropriate way.

FORCE MAJEURE

Neither you nor X-SAUCE shall be liable for any failure to comply with these GCS as a result of a force majeure beyond your control. Force majeure shall be understood to mean any act, event, lack of exercise, omission or accident that is beyond reasonable control, and in particular and for the purposes of illustration and not limitation, the following: strikes, lock-outs or other industrial action, natural disasters, civil commotion, terrorist threats or attacks, impossibility of using trains, ships, aircraft, motor transport or other means of transport, among others.

It will be understood that the obligations will be suspended during the period in which the cause of force majeure continues, and we will have an extension of time to comply with these obligations for a period of time equal to the duration of the cause of force majeure.

APPLICABLE LAW AND JURISDICTION

The contract for the purchase of products through this Website shall be governed by Spanish law. Any dispute arising out of or in connection with the use of the Website or such contract shall be subject to the non-exclusive jurisdiction of the courts and tribunals of Spain.

Notwithstanding the above, if you are contracting as a consumer under the terms of Spanish regulation on the defense of consumers and users, nothing in this clause will affect the rights that may be recognized as such by current legislation.

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